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Website terms of use

Introduction

We, DOCDOC PTE LTD ("DocDoc"), provide access to this website, web application, products, and services associated therewith ("Web Site") upon the Terms of Use set out below. By accessing or using this Web Site both public and registered user section and/or availing associated products and services, you explicitly agree to comply with and be bound by these terms and policies incorporated by reference herein. The agreement so entered into (and incorporating all these terms and conditions) shall be governed by the laws of Singapore. This agreement and its terms shall prevail over any other terms, conditions or information inconsistent therewith, whether found on this Web Site or otherwise. We may assign the agreement at any time to any affiliated company, or as part of the sale to, merger with, or other transfer of our company to another entity. You hereby agree to bring any disputes concerning the agreement exclusively before the courts of Singapore and you hereby irrevocably submit to the jurisdiction of these courts. If you do not agree to all these provisions, please do not use this Web Site or any associated services and do not register with us.

When you use this Web Site or any associated services, we may collect, store and use certain information as described in the section entitled “Privacy Policy” below. If you do not agree to such provisions, do not use this Web Site or any associated services.

We reserve the right to change or modify any of the terms and conditions contained herein, or otherwise governing the use of this Web Site, at any time and in our sole discretion. Unless otherwise specified, any revisions will be effective immediately upon posting on the Web Site, and your continued use of the Web Site or any associated services will constitute your acceptance of such revised terms. If you do not agree to any revised terms, please do not use this Web Site or any of our associated services.

Use of the website

Services and products

This Web Site provides a platform, with associated products and services, to facilitate connecting patients with healthcare providers, insurance providers, and business partners based on selected preferences. All services and products are available to registered users based on eligibility criteria and may be subject to arrangements with our partners for such offering. DocDoc and its partners have the right to enable, remove or update service and product scope for any user based on certain eligibility criteria and subject to terms of arrangement agreed with partners. Any user referred by any of our business partners is also subject to the additional terms and conditions set by that partner.

User account

As a condition to using our product and services, you are required to register with us and you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on this Web Site or when registering by calling our contact center ; (b) maintain the security of your password; (c) maintain and promptly update details under your User Profile, and any other information you provide to us, and to keep it accurate, current and complete; (d) accept the Terms of Use and Privacy policy mentioned here within, and (e) accept all risks of unauthorised activities when you fail to secure your credentials to use our Web Site. Failure to do so shall entitle us to immediately terminate your account or relationship with us.

Profiles

This Web Site carries summarised information, location, working hours, professional qualification and relevant details (“Profiles”) of doctors, healthcare practitioners and other healthcare service providers (“Providers”) for registered users only. Such profiles are compiled from both publicly available information and other information collected from Providers. We do not, in any way, endorse any specific Provider but attempt to present relevant information matching your preferred criteria to help you to make an informed decision on selecting proper medical care or service that you deem appropriate. We may facilitate to avail, process, and request associated services and communication with your selected providers upon your request. The consumer is solely responsible for any decision regarding the selection of the provider and the treatment plan.

Appointments

This Web Site also provides the means, through our associated products and services, for Providers to accept bookings for appointments from registered users. If any Providers chooses to make use of such functionality in this Web Site, our only role is to provide the means for you to communicate with the Providers. We do not act as an agent for any Providers. The services and products provided on this Web Site for the booking of appointments are provided on an “as is” basis without warranties of any kind, either expressed or implied, and you acknowledge that we accept no liability for any failure, disruption, downtime, interruption, delay, inaccuracy, or any other nonperformance of such services. If you choose to book an appointment with a Provider using such services, you are also advised to confirm such an appointment by other means; in any event, the Provider alone is answerable to you for honoring any appointment. Your subsequent dealings, meetings or communications with Providers are solely between you and that Provider.

Advertisement

This Web Site, with associated products and services, may carry, send or provide an advertisement, promotional material or supplementary information (“Advertisement”) from 3rd party business entities (“Advertiser”) who may or may not be affiliated with us. All information associated with such Advertisement is provided by the Advertiser. We do not, in any way endorse, any Advertisement. You are solely responsible for accessing Advertisements and any reliance you may place on such Advertisements is done solely at your own risk. We take no responsibility and assume no liability for any Advertisement on this Web Site nor for the accuracy of any information contained therein or associated therewith. Your dealings, actions or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser. We are not responsible or liable for any loss, damage or harm of any sort incurred as the result of any such dealings or as the result of Advertisements appearing on this Web Site.

User-provided content

This Web Site also provides opportunities for registered users to submit or post reviews and/or accounts of their experiences with Advertisers or other content, messages, materials or other items (“User-Provided Content”). All User-Provided Content including opinions should be treated as an individual, and highly subjective, which are those of the respective users and not of ours. We do not in any way endorse any User-Provided Content. You are solely responsible for accessing User-Provided Content and any reliance you may place on such content is done solely at your own risk. We take no responsibility and assume no liability for any User-Provided Content posted, stored or uploaded by any user, nor are we liable for any personally identifiable information, mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

Third parties

This Web Site may contain links to third-party web sites ('Third-Party Sites') and third-party content ('Third-Party Content') as a service to those interested in this information. You use links to Third-Party Sites, and any Third-Party Content therein, at your own risk. We do not monitor or have any control over and make no claim or representation regarding, Third-Party Content or Third-Party Sites. We provide these links only as a convenience, and a link to a Third-Party Site or Third-Party Content does not imply our endorsement, adoption or sponsorship of, or affiliation with, such Third-Party Site or Third-Party Content. Third-Party Sites are not covered by the DocDoc Privacy Policy. Those sites maintain their own Privacy Policies for your review when you visit their site.

Disclaimer

We do not provide medical services, medical advice or healthcare services of any sort, and nothing stated or posted on this Web Site should be interpreted as such. We do not recommend or endorse any Advertiser. If you rely on any information posted on this Web Site, you do so solely at your own risk.

We have no special relationship with or fiduciary duty to you. Your dealings or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser, and we will not be responsible or liable for any loss, damage or injury which you may sustain arising from any services provided to you by Advertisers (or from any failure to provide services to you). You acknowledge that we have no control over, and no duty to take any action regarding which users gain access to this Web Site; what content is posted by users on this Web Site; what content you access via this Web Site; what affects the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content. This Web Site may direct you to sites containing content that you may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through this Web Site, and we will not be responsible or liable in any way for such content, and you hereby release us from all liability for your having acquired or accessed content through or via this Web Site.

This Web Site and all associated services and content are provided on 'as is' basis, without warranties of any kind, either expressed or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Limitation of liability

You waive and agree not to assert any claims or allegations of any nature whatsoever against us arising out of or in any way relating to your use of this Web Site and all associated services, the content or the materials contained in or accessible through this Web Site, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content, or allegations that we have or should indemnify, defend or hold you harmless from any claim or allegation arising from your use or other exploitation of this Web Site. You use this Web Site at your own risk.

Without limitation of the foregoing, we shall not be liable for any loss of profits, loss of use, or other economic loss or any damages of any kind, whether direct, indirect, special, consequential, punitive or otherwise, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of this Web Site, the services, the content or the materials contained in or accessible through this Web Site, including without limitation any damages caused by or resulting from your reliance on any content or other information obtained from or accessible via this Web Site. If, notwithstanding the foregoing, we incur any liability which cannot be excluded by law, our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the site shall not exceed one hundred Singapore Dollars.

Use of posting services

Posting services

This Web Site may provide opportunities for you, as a registered user, to submit or post reviews and/or accounts of your experiences with Advertisers or other content, messages, materials or other items on this Web Site (“Posting Services”) upon the terms and conditions set out below. By completing the registration process, you explicitly agree to comply with and be bound by these Terms of use, including the Privacy policy. If you do not agree to all these provisions, please do not register yourself.

Registration data

As a condition to using the Posting Services you are required to register with us and you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on this Web Site ('Registration Data'); (b) maintain the security of your password; (c) maintain and promptly update the Registration Data, and any other information you provide to us, and to keep it accurate, current and complete; and (d) accept all risks of unauthorized access to the Registration Data and any other information you provide to us. Failure to do so shall entitle us to immediately terminate your account.

User-provided content

You undertake not to post, upload, transmit, store, create or otherwise publish through this Web Site any content (“User-Provided Content”):

1. that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;

2. that may infringe on any patent, trademark, trade secret, copyright or other intellectual or proprietary rights of any other party.

Any breach of the foregoing shall entitle us to take appropriate action including termination or suspension of your account.

Although we have no obligation to screen, edit or monitor any User-Provided Content, we reserve the right, and have absolute discretion to remove, screen or edit without notice any User-Provided Content posted or stored on this Web Site at any time and for any reason, (without any liability for replacing any such content).

User-Provided Content which you post or store on this Web Site will be considered non-confidential. Without limiting the foregoing, we reserve the right to use the User-Provided Content as we deem appropriate, including, without limitation, accessing, disclosing, deleting, editing, modifying, rejecting, or refusing to post it.

Rights to user-provided content

By using the Posting Services you (a) grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, translate, publish, and publicly display and perform User Provided Content throughout the world in any media, now known or hereafter devised; (b) grant us the right to use the name that you submit in connection with such User-Provided Content; and (c) represent and warrant that (i) you own and control all of the rights to the User-Provided Content that you post, or you otherwise have the lawful right to post such content to or through this Web Site; and (ii) use and posting or other transmissions of such User-Provided Content will not violate any rights of or cause injury to any person or entity.

Notifications

As part of the services provided, we will notify you via email about articles or materials that may interest you. You may unsubscribe by contacting us or using the unsubscribe option in the email updates that we send to you.

Indemnity

You will indemnify and hold us harmless from any claim or demand made by any third party due to or arising out of your use of the Posting Services, the posting of any User-Provided Content, the breach of any of the terms herein, or the infringement of any intellectual property or other right of any person or entity in connection therewith.

Take down notice

If you believe in good faith that the materials we hosted, may infringe on your copyright, you (or your agent) may send us a notice, requesting that we remove or block access to the infringing material, which shall include the following information:

• an electronic or physical signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
• identification of the copyrighted work claimed to have been infringed;
• a description of where the material that you claim is infringing is located on the Web Site;
• your name, address, telephone number, and e-mail address;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• a written undertaking by the copyright owner will undertake to compensate us for any damages, loss or liability arising from our compliance of such notification.

Contact us

Please forward your notification and complaints to the following address:

DocDoc Pte Ltd.
10 Anson Road # 28-06
International Plaza
Singapore, 079903

Email: mail@docdoc.com

Privacy policy

Consent

By providing us with your personal data during registration and when communicating to us later, you consent to our collection, use, and disclosure (including transfer) of your personal data in accordance with this Privacy Policy ("Policy"). Please DO NOT register with us or provide us with any personal data if you do not accept this Policy.

We may amend this Policy in the future and will make the updated Policy available on our website. The updated Policy will supersede earlier versions and will apply to personal data provided to us previously. Every time you use our website or associated services and any updates, upgrades, new versions, documentation and content, and services provided by or through this website, services or associated products (collectively referred to as “Web Site”), or contact, interact or transact with us, you acknowledge and agree that the latest version of this Policy shall apply.

If you provide us with another person’s personal data (including your family members or dependents), you warrant that:

• you are authorized to act on his/her behalf; and
• he/she accepts that his/her personal data will be subject to this Policy.

Why we collect personal data?

We may collect, use and disclose the personal data received from you for the purposes listed below and any other related or associated purposes (collectively referred as the “Purposes”):

• to configure, manage, facilitate and connecting healthcare providers, insurance and consumers in a single platform to offer various products and services from DocDoc and its business associates;
• to set up your account with us and managing your use and access of Web Site;
• to provide you or other users with the services or functions under Web Site;
• to enable and manage your relationship with us and with our partners as per service scope;
• to assist you with your inquiries and to personalize our services and recommending content related to your preferences;
• to provide additional services in the future which will be offered to or may be subscribed by you;
• to facilitate service provisioning and communication with us including our partners and healthcare providers;
• to extend to other service entitlements offered by us or our partners;
• to send you business communication, promotions, and product offerings from us or our associates and business partners;
• to maintain accounting and record keeping;
• to inform you about service upgrades and updates;
• to perform network or service enhancement;
• to obtain customer reviews and feedback;
• to conduct research, planning and statistical analysis, including satisfaction surveys to improve and develop new products and services, and
• to manage risk and data security associated with our services.

Data and information collected

We may collect :

• personal information during user registration to set up a user account, manage profiles and send business communication;
• information about providers related to the work location, expertise, experience, training and competency, etc required to establish matching profiles and provide reasonable information against preferred criteria;
• billing information from treating physicians, clinics, and hospitals as a part of our effort to provide price transparency and for billing purposes;
• information about your personal health, contact details and the insurance policy for availing our services;
• information about health, contact details, and insurance policy of another person when you submit a request on behalf of that person;
• personal information required to set up an appointment or seeking medical opinion with local or overseas providers;
• any relevant information as required by your insurance provider under service arrangements with them (which you opted to avail);
• any information required to facilitate our services connecting healthcare providers and support relevant insurance process;
• any information to support payment, consultancy, and other related services when required (based on service selected or offered);
• system detected information such as IP address, browser version, device info, operating system, activity log, etc for establishing proper audit trail; and
• demographic, statistical, technical, behavioural and other relevant analytical data on how a user visits our website and uses our product and associated service by using own or 3rd party services or tools; and
• the recorded version of your all communication and service requests made with us.

Cookies

In order to improve user experience on this Web Site, we may use 'Cookies'. Cookies enable us to place small amounts of information on your device (e.g., computer or mobile phone), which will enable us to retain information about your preferences, thereby allowing easier interaction during subsequent use. You may choose to set your browser to reject cookies, but doing so may prevent the browser from using specific parts of this Web Site or applications.

Data security

DocDoc has implemented reasonable security policies, rules and technical measures to safeguard the security of user information and the data you send us with physical, technical and administrative policies and procedures. We will take appropriate measures, consistent with industry best practices, to protect information collected, to prevent unauthorized access, maintain data accuracy and ensure the correct use of information.

Your account information is password-protected for your privacy and security. We urge you to take every precaution to protect your personal information when you are on the Internet, for example, be careful when accessing from public computers and ensure that you use a secure browser. You should undertake necessary precautions to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any other person. Please inform us as soon as you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorized transactions have taken place. DocDoc is not liable for any damages resulting from any security breaches resulted from an unauthorized and/or fraudulent use of your username and password.

We may provide personal data to health care providers (in or out of the country you reside) or your insurance provider acting on your behalf to facilitate the service you have requested or accepted. DocDoc cannot be liable for their data security practices or any incident may occur once you accept or proceed with their service arrangements.

Personal data rights

You will be able to view your account information and associated profile once you log in. You will be able to edit or submit a change request to correct your data from our web application or by calling our customer care. center. We may, however, choose not to provide you with access to or correct such information, in accordance with the exceptions under the privacy laws including cases where:

• we are satisfied on reasonable grounds that the correction should not be made;
• the request for access is frivolous or vexatious or the information requested is trivial;
• personal data is related to a prosecution and all the proceedings related to the prosecution have not been completed;
• personal data, if disclosed, would reveal confidential commercial information that could, in the opinion of a reasonable person, harm our competitive position; and
• personal data was collected, used or disclosed for the purposes of an investigation and associated proceedings and appeals have not been completed.

You are entitled, at any time, to withdraw your consent to our collection, use or disclosure of your personal information by formally notifying us.

Data disclosure

If you register with us and provide us with your personal data, we may share your personal data, activities, and outcomes with:

• associated healthcare providers for setting appointments, follow-ups and communicate your preferences;
• our business and insurance partners who have referred you to us or you opted to avail services from them; and
• our agents or business associates, or any other third parties who assist us by performing core services (such as hosting, billing, fulfilment, or data storage and security) related to our operations;
• our agents or business associates, or any other third parties who have business arrangements with us;
• parties who carry out statistical research, advertisers and use such information for promotional purposes; and
• parties with whom we may be in negotiation concerning a possible merger, or a sale of our business or assets or a similar transaction.

We may further disclose any information collected if such disclosure is authorised by law or necessary to comply with a legal process; in response to legal claims; required to protect and defend our rights, property or legitimate interests; necessary to protect our personal safety, property or other rights and those of our customers or employees; or an integral part of a sale of all or part of our business. We will apply a standard anonymisation mechanism prior to sharing your data with any third party or our associates for conducting research, business analytics, product improvement, and other business purposes.

We use Google Analytics to collect anonymised usage statistics of our web site visitors and logged in users. Please see Google Inc's Privacy Policy at www.google.com/privacy for more information.

Data transfer

DocDoc uses leading cloud service providers and technological solutions for storing and processing personal data. These providers are certified with industry standard security measurements for protecting your personal data in all locations. You consent to us for storing and transferring your personal data to any location within or outside of your country of residence for the Purposes set out above.

Data quality and accuracy

We will take reasonable steps to make sure that the personal data we collect, use or disclose is accurate, complete and up to date.

We endeavour to ensure that all decisions involving your personal data are based upon accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all relevant information and to inform us of any significant changes. While all reasonable efforts will be made to keep your personal data accurate, you are kindly requested to disclose all relevant information, inform us of any change and to ensure that all your personal data that is submitted to us is current, complete, accurate, true and correct.

Retention

Your personal data will be stored and available in our system under active account maintained with us. DocDoc may retain the relevant account information for a reasonable period of time to preserve service records and history of communication, account activity and service provided to you even after your account is deactivated with us. This is required to maintain a consistent history of service provided or a business engagement record for that account and to provide reasonable evidence in case of any investigation or respond to inquiries related to services provided in the previous years.

Update to the Privacy policy

We reserve the right to change our Privacy policy in the future when required and may do so without prior notice. If we decide to change our Privacy policy, we will either send a notice to the email address you provided to us or will place a prominent notice on the website. Should you continue to use our services after our Privacy policy changes you will be bound by those changes.

Contact us

Please contact our Data Protection Officer or call our customer care hotline provided to you or use our electronic contact form , if you have any inquiries or feedback or complaint on our data protection policies and procedures; or need more information on or access to personal data which you have provided to us in the past.

Data protection officer
DocDoc Pte Ltd.
10 Anson Road # 28-06
International Plaza
Singapore, 079903

Email: dpo@docdoc.com