HOPE (heuristic for outcome, price, and experience) is DocDoc’s artificial intelligence (AI) powered doctor discovery engine.
DocDoc’s knowledge model leverages proprietary clinical informatics and international medical code sets to power a discoverable, comparable database. DocDoc's knowledge model is normalised for compatibility with international datasets including SNOMED CT, International Classification of Diseases (ICD), and Current Procedures and Terminology (CPT).
HOPE applies our state-of-the-art knowledge model and learning algorithms to extensive proprietary data on healthcare quality collected from the DocDoc network. We define healthcare quality as a function of outcome, price, and experience. Outcome is the clinical result of your case, including improvement in health, recovery time, and risk of complication. Price is defined by the charges associated with your care, including bills related to physician care, medications, and clinic or hospital services. Experience is the feeling of satisfaction or dissatisfaction with care, including wait time, cleanliness, friendliness, and knowledgeability.
Doctors trained in doctor discovery consultation leverage HOPE to provide data-driven advice and customised panels of recommended physicians for an individual policyholder. Each panel of recommended physicians is uniquely customised to suit the medical needs of the policyholder's condition or requested procedure. HOPE empowers policyholders to make data-driven healthcare decisions which are safe, transparent, and fair.
“DocDoc helped me find the right neurologist for my mother. The comprehensive information available online was helpful, but the big difference for me was the free conversation I had with the lovely DocDoc doctor who ensured I found the right doctor for my situation. Thanks, DocDoc! Well done!”